COMMON QUERIES

You Asked, We Answered

CARING FOR YOUR KEEPSAKE

To ensure the quality and longevity of your keepsake. Avoid contact with direct sunlight, water, fragrances, oils, lotions, cosmetics, deodorants, hairspray, any jewellery cleaners and chemicals.  Remove pieces before showering, swimming, and sleeping. Store in the satchel or display case that came with your item or in a cool place. Keep out of reach from children unattended and in a safe place. Please discontinue wearing pieces immediately if you experience any allergic symptoms and consult your doctor immediately. The little keepsake understands that some users may experience an allergic reaction to certain types of metals and materials. We strongly advise that users with sensitive reactions be fully aware. We will not be held accountable for any allergic reactions experienced.

RETURN POLICY

Due to health and safety, we do not offer refunds or exchanges. An exchange or refund will only be issued if the items purchased are exhibiting a genuine fault and are considered defective. For faulty returns please notify us via email and we will handle your request as best as we can. Kindly contact us with your order number, a photo of the received item, and the reason for return. thelittlekeepsake@outlook.com.au

SHIPPING POLICY

All items will be delivered by Express Shipping via Australia Post. Once your order has been completed you will be provided with a tracking number. Orders can take anywhere between 1-4 business days to be delivered depending on metro, rural or interstate locations. Unfortunately, The little keepsake cannot guarantee these time frames as they are only to be used as a general guideline.

All purchases made from this website are made in compliance with a shipment contract. When an order is placed, it will be shipped directly to the address designated by the customer. Once an order has been confirmed, The little keepsake will not cover any errors in addresses or information. Customers are responsible for tracking their order and ensuring collection from local post office, under the circumstance of any failed attempted delivery. The little keepsake is not responsible for any lost, damaged, or failed attempted deliveries. If this occurs you will need to contact Australian post directly. No refunds will be issued under this circumstance.

CONFIRMATION AND PAYMENT

Prices displayed on The little keepsake website are in Australian Dollar (AUD) and include Australian GST of 10%. Delivery charges are not included in the product price and will be added at checkout. 


Please follow checkout instructions to place your order correctly. It is your responsibility to ensure all order information you have entered or selected is correct. We reserve the right to terminate your order at any time if you fail to make the payment when it is due at checkout or do not provide us with the correct information. We reserve the right to cancel your order at any time before we have accepted it and may withdraw our approval and cancel your order where there has been an error in price, information or if the product is no longer in our inventory. An order confirmation email will be sent within 24 hours to acknowledge that we have received your order.

TERMS AND CONDITIONS

All products, prices and content including our terms and conditions are subject to change at any time without notice. We make all reasonable efforts to accurately display the photos and descriptions of our products including colours and structural make. However, the material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the information on this site is at your own risk. We do not warrant that the quality of any products, services or information obtained by you will meet your expectations. We reserve the right to correct any errors, inaccuracies or omissions and to change or update any information including cancellation of orders if any of the product information is inaccurate. This includes after submission of your order. Colours may appear slightly different in reality due to studio lighting or variance in display screen calibration. Our pieces are considered costume jewellery and will experience oxidation and tarnish due to several external factors such as contact with moisture, air and chemicals. Oxidation is inevitable over time and is considered a natural occurring process that cannot be considered a fault. Please take the time to read our care instructions to ensure the longevity of your Keepsake.